*Last Updated: 14 February 2025*

Introduction

At **LollipopMocchii**, we want you to love your purchase. If you’re unsatisfied, here’s how we handle refunds, returns, and exchanges.

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 **1. Eligibility for Refunds**
– **Accepted**:
– Items are unused, undamaged, and in their original packaging (with tags/labels intact).
– Return requests are made within **[30 days]** of delivery.
– **Not Accepted**:
– Damaged/missing items due to customer misuse or failure to follow care instructions.

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**2. How to Request a Refund or Exchange**
1. **Contact Us**: Email **[lollipopmocchii@lollipomocchii.com]** within 30 days of delivery with:
– Order number.
– Reason for return/exchange.
– Photos of the item (if damaged/defective).
2. **Approval**: We’ll respond within **[2–3 business days]** with instructions.
3. **Ship Back**: Return the item to:
**[Address of our print supplies]**
*Note: Return shipping costs are the customer’s responsibility unless the error is ours.*

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 **3. Refund

This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offers a free reprint or a refund if you contact us within 30 days of product delivery.

 **4. Exchanges**
– Exchanges are subject to product availability.
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 **5. Damaged, Defective, or Incorrect Items**
– Contact us **within [7 days]** of delivery if you receive a damaged, defective, or incorrect item.
– We’ll cover send a replacement.

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**6. International Returns**
– Customers outside **[printers supplies’s  country]** are responsible for:
– Return shipping costs.
– Customs fees/duties for returned items.
– We recommend using a tracked shipping method.

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 **7. Non-Returnable Items**
– **Final sale items**: Clearly marked as “non-returnable” on the product page.
– **Gift cards/digital products**.

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 **8. Contact Us**
For refund-related questions:
– Email: **[lollipomocchii@lollipopmocchii.com]**
– Response time: **[1–2 business days]**.

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**Note**: This policy applies only to purchases made directly through our website. For third-party retailers, refer to their policies.

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